Addgene’s Customer Service Philosophy
Customer service can be a hassle. You finally make it through a 20-step phone tree, only to be left on hold for an hour. When you finally speak to a human being, you may not even get a solution to the problem you called about. Next, you try an email, given that this is the 21st century and all. But while the auto-reply telling you your message was received is a nice touch, it doesn’t help much if the actual response takes 3 days and still doesn’t even answer your question.